Author: Rosy King

With all the bad news, here's some tips to take positive action during isolation. This may be an opportunity for you to learn new skills, which could have an affect on your life for a long time to come. Take care of you and yours. Stay Positive. Keep Smiling 🙂

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

Want to know more about the Benefits of  Microsoft Teams Adoption in your workplace? Brought to you by: Rosy King @  Corporate Training Options     “Microsoft Teams has given every team member – even the quietest ones – a voice.” Cherie Scholte       The Benefits of Microsoft Teams Adoption into your organisation include providing you...

7 Powerhouse  Customer Service Tips Brought to you by: Rosy King @  Corporate Training Options           “The goal of a company is to have customer service that is not just the best, but legendary.” Sam Walton             Customer service is the face of your business, and...

CTO Training Tip - Quality Customer Service. If your organisation doesn’t have a stated customer service objective, perhaps it’s time to create one.

CTO Training Tip - How to Create a new Team in Microsoft Teams Learn how to create your own team, so you can add members to it, send them messages, share files, participate in video chats, work together on projects, and so on.

Have you ever considered that you can turn customer complaints into business opportunities?  When customer complaints are handled well, and you provide your customers with a seamless resolution and a positive experience, this can be the key to success.   These customers are more likely to come back to your business!

More than 200,000 organisations and 190 million people worldwide use SharePoint for intranets, team sites and content management. Find out why ...

Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.

Business never sleeps. It never takes time off, nor slows down. Therefore, part of your competitive advantage lies in getting the latest and most essential information instantly. You can then analyse it and use it to make informed decisions quickly and flexibly.For these reasons, you need the Power BI app from Microsoft as an essential part of your workplace toolkit.