Author: Rosy King

Everyone starts at the bottom. And making your way up the corporate ladder and transitioning to a supervisor role can be daunting. Learn how to transition to a supervisor role, preparing you for your new responsibilities & the best strategies for getting started.

Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.  

With organisational change comes uncertainty. So as a leader, it's important to know where to focus your efforts and resources There can be a lot of guesswork, lost time, lost productivity and frustration for everyone involved. It’s crucial to involve your team members at every stage, and to ensure your management team are in sync, and committed to a successful outcome. Doing this will set the stage for engaging and leading the change in your organisation from the top down.

5 Reasons to Train your Team in Microsoft Outlook In this Corporate Training Options article, you’ll read about some of the fantastic tools and functions in Microsoft Outlook. From the in-built security scanner to content scheduling, colour categories, Teams integration and everything in between. Brought to you by Rosy King @ Corporate Training Options    ...

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

Here's 4 tips for putting together a virtual team. With a secure, high performing virtual team, you'll be able to improve business systems, utilise new technology and reduce operating costs.

Want to know how organisations are reducing complexity and breaking down the traditional boundaries of workplaces with Microsoft 365? Yes, it’s exciting and innovative, but when creating the modern workplace with Microsoft 365, it’s more involved than just downloading the software and starting. There are many points to consider, to create the Modern Workplace you need.

Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

Preparation before learning and starting to use SharePoint Online is essential. You need to determine why you need SharePoint and what tasks you and your team will be using SharePoint for. Learn how SharePoint Online provides online document sharing and collaboration, as part of Microsoft 365.

At times, you're going to experience stress at work. The key to managing your stress is to not ignore it.  You need to identify the cause of your stress, acknowledge it and then learn stress management strategies so you can deal with your stress effectively.