Author: Rosy King

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

Here's 4 tips for putting together a virtual team. With a secure, high performing virtual team, you'll be able to improve business systems, utilise new technology and reduce operating costs.

Want to know how organisations are reducing complexity and breaking down the traditional boundaries of workplaces with Microsoft 365? Yes, it’s exciting and innovative, but when creating the modern workplace with Microsoft 365, it’s more involved than just downloading the software and starting. There are many points to consider, to create the Modern Workplace you need.

Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

Preparation before learning and starting to use SharePoint Online is essential. You need to determine why you need SharePoint and what tasks you and your team will be using SharePoint for. Learn how SharePoint Online provides online document sharing and collaboration, as part of Microsoft 365.

At times, you're going to experience stress at work. The key to managing your stress is to not ignore it.  You need to identify the cause of your stress, acknowledge it and then learn stress management strategies so you can deal with your stress effectively.

Designed to be used across all devices, Microsoft 365 for Business provides the tools for your modern day workforce, so your organisation and teams can communicate and work proactively from both local and remote locations. With improved data security, lower operating costs and online collaboration and file sharing, you can learn how to serve your clients faster and more proactively, and improve productivity across your organisation today.

Feel a little anxious when you need to set up a new worksheet, create a graph or generate a report from Microsoft Excel? Creating complex formulas and functions, working with tables and analysis tools, and presenting with Charts in Excel, are easy once you know how.    Discover new Excel productivity features today !

Human beings are social creatures. We all need connection and to feel we are part of something. However, a global crisis has torn us all apart. Working remotely has sky rocketed the use of digital technology and changed forever the way we interact, communicate and work together. Read here, why you need Effective Communication more than ever, to create a sense of community, belonging and trust, in the Digital Age of 2020.

Why should you be using OneNote? The more you learn about OneNote, the more likely you are to embrace it. Designed to be the ultimate in digital note-taking, in this CTO Technology Webinar, you'll see OneNote in action, recording ideas and information on the go and enabling collaboration in real-time.