Author: Rosy King

Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.  Training in the essential skills for Call Centre success represents a great opportunity for your organisation to gain a competitive advantage. You'll enjoy instant benefits - shorter call times, better outcomes and greater satisfaction for you, your customers and your organisation.

Business never sleeps. It never takes time off, nor slows down. Therefore, part of your competitive advantage lies in getting the latest and most essential information instantly. You can then analyse it and use it to make informed decisions quickly and flexibly.For these reasons, you need the Power BI app from Microsoft as an essential part of your workplace toolkit.

Professionalism in the office is extremely important in today’s competitive world, because your staff’s professionalism can mean the difference between your business struggling or thriving.The attitude of your people and how they interact with others has great impact on your team’s morale, the quality of customer interactions and ultimately your sales. Skills in Professionalism can be learned, and the positive effects on your team, customers and organisation, will be life-long.

It is now an absolute minimum requirement for organisations to have online communications and collaboration hubs. Microsoft Teams has become an essential tool in many organisations, with everything conveniently available in a single app and interface - from online meetings, chats, shared files, tasks, presentations and so on. Read more about the awesome benefits of using Teams in your organisation.

Effective communication skills are a hallmark of a good leader and being able to communicate expertly is your golden ticket to succeeding in the workplace. Learn these 5 skills to create a more comfortable, open and friendly workplace today.

Microsoft Office 365 is an essential tool for workplaces and teams. It contains all the applications we are familiar with, plus new services that make teamwork more streamlined and easier to track and manage.Does Office 365 increase productivity? The answer is yes, because Microsoft is invested in helping you to simplify your systems and processes.

Succeeding at sales isn’t about being pushy, or manipulating your customers.  It’s about following a process, and problem solving.  It's learning about your customer’s pain points and then providing them with a solution, which is your product or service.

Want to Increase Profits in your business today? Then you need to learn how to Manage your Business by the Numbers.You see, if you don't really understand your business numbers, you're missing out on huge opportunities for your business. Because once you know how to read and understand your financial reports, these Business Numbers can show you how to make more money. Pure and simple.

Understanding Telephone Courtesy and Customer Service Skills are essential for customer service staff. If you are properly trained and can demonstrate professional customer service skills, this can greatly improve customer satisfaction and loyalty to your organisation.

Business Budgets, which are regularly monitored and updated, are key to business success. Checking and adjusting your budgets allows you to allocate resources when they are needed, so your business continues to grow and remain profitable.