Customer Service & Sales Excellence Program
Customer Service isn’t a Department, it’s Everybody’s Job !
Knowing how to provide excellent customer service is one of the key factors in building, growing and sustaining your business. Without proper understanding, it can take you months to gain a customer, and yet just seconds to lose them.
That’s where CTO comes in.
About the Customer Service & Sales Excellence Program
Your program takes place over a 6-month period, with new topics being covered every week and constant communication between our Experts and your Customer Service Legends.
All training is delivered online, via virtual workshops & webinars conducted by our expert Trainers. The program will develop your Customer Service skills, and take your Sales skills to the next level.
Topic 1: Customer Service Excellence
- Webinar – Tools to provide great Customer Service
- Workshop 1 – Customer Service Techniques
- Workshop 2 – Increasing Sales via Customer Service
- 1-on-1 Mentoring with your Customer Service Coach
Topic 2: Building a Winning Sales Team
- Webinar – The basics of high quality Service
- Workshop 1 – The six elements of professionalism
- Workshop 2 – Creating a self-improvement plan
- 1-on-1 Mentoring with your Sales Coach
Topic 3: Handling Difficult People & Situations
- Webinar – Make a plan to deal with Difficult People
- Workshop 1 – How to assess the situation
- Workshop 2 – Making the right decision
- 1-on-1 Mentoring with your People Coach
Topic 4: Sales – Prospecting to Closing
- Webinar – Introducing CRM tools
- Workshop 1 – Meeting your customers requirements
- Workshop 2 – The pleasant payoff
- 1-on-1 Mentoring with your Sales Closing Coach
Topic 5: Customer Satisfaction
- Webinar – How customer relationship skills can build your success
- Workshop 1 – The secret of success
- Workshop 2 – The customer is not always right, but?
- 1-on-1 Mentoring with your Customer Satisfaction Coach
Topic 6: Beyond Customer Service – Retaining Your Customers
- Webinar – Quality service
- Workshop 1 – Learning the needs and expectations of customers
- Workshop 2 – Going above and beyond
- 1-on-1 Mentoring with your Customer Retention Coach
We also provide the option to fast-track your program to a 6-week period.
What will you take away from this program?
At the completion of this program you and your team will have the knowledge and confidence to take your business to new heights, and you will have the ability to build winning sales and customer service teams to delight your customers in to the future.
Your monthly investment for this six month program, starts from $1665 inc. GST
Enrol Now / Contact Us
To learn more about the Customer Service and Sales Excellence Program, or to enrol Now:
Phone us today at: 1300 667 660
Email us at: firstname.lastname@example.org