Customer Service isn’t a Department, it’s Everybody’s Job !

Knowing how to provide excellent customer service is one of the key factors in building, growing and sustaining your business. Without proper understanding, it can take you months to gain a customer, and yet just seconds to lose them.

That’s where CTO comes in.

About the Customer Service & Sales Excellence Program

Your program takes place over a 6-month period, with new topics being covered every week and constant communication between our Experts and your Customer Service Legends.

All training is delivered online, via virtual workshops & webinars conducted by our expert Trainers. The program will develop your Customer Service skills, and take your Sales skills to the next level.

Topic 1: Customer Service Excellence

• Webinar – Tools to provide great Customer Service
• Workshop 1 – Customer Service Techniques
• Workshop 2 – Increasing Sales via Customer Service
• 1-on-1 Mentoring with your Customer Service Coach

Topic 2: Building a Winning Sales Team

• Webinar – The basics of high quality Service
• Workshop 1 – The six elements of professionalism
• Workshop 2 – Creating a self-improvement plan
• 1-on-1 Mentoring with your Sales Coach

Topic 3: Handling Difficult People & Situations

• Webinar – Make a plan to deal with Difficult People
• Workshop 1 – How to assess the situation
• Workshop 2 – Making the right decision
• 1-on-1 Mentoring with your People Coach

Topic 4: Sales – Prospecting to Closing

• Webinar – Introducing CRM tools
• Workshop 1 – Meeting your customers requirements
• Workshop 2 – The pleasant payoff
• 1-on-1 Mentoring with your Sales Closing Coach

Topic 5: Customer Satisfaction

• Webinar – How customer relationship skills can build your success
• Workshop 1 – The secret of success
• Workshop 2 – The customer is not always right, but?
• 1-on-1 Mentoring with your Customer Satisfaction Coach

Topic 6: Beyond Customer Service – Retaining Your Customers

• Webinar – Quality service
• Workshop 1 – Learning the needs and expectations of customers
• Workshop 2 – Going above and beyond
• 1-on-1 Mentoring with your Customer Retention Coach

The Customer Service and Sales Team Development Fast-Track Program

If you need to get there fast, you do have the option to fast-track your program into a 6-week period.  It will be intensive, but worth the investment of your time, to get you where you need to go NOW !

What will you take away from this program?

At the completion of this program you and your team will have the knowledge and confidence to take your business to new heights, and you will have the ability to build winning sales and customer service teams to delight your customers and retain them into the future.

Your investment

Your investment for this six month Customer Service & Sales Excellence program, starts with a low monthly fee per person.

And if you would like to enrol a number of your Customer Service and Sales Team in the program, we can create a private training program for you, customised to your meet the needs of your team and your organisation.

Call us to find out more.

Enrol Now / Contact Us

To learn more about the Customer Service and Sales Excellence Program, or to enrol:

Phone us today at: 1300 667 660 

or

Email us at: training@cto.com.au