Great telephone etiquette in Customer Service roles is essential. If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas. After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.
Leading Virtual Teams is the New Challenge that you Can’t afford to fail at. The past few months have made it clear that the future is Virtual. However, it would be silly to pretend that connecting with your workforce online is always simple and straightforward. In fact, it can be hard. This week, our Leadership Webinar...
Here's 4 tips for putting together a virtual team. With a secure, high performing virtual team, you'll be able to improve business systems, utilise new technology and reduce operating costs.
To Win in the Marketplace You must First Win in the Workplace It’s no secret that todays workplace is ruled by technology that seems to evolve far to fast to keep up with! Being efficient means being advanced at using every tool available to you, but there are so many tools that it sometimes feels...
Want to know how organisations are reducing complexity and breaking down the traditional boundaries of workplaces with Microsoft 365? Yes, it’s exciting and innovative, but when creating the modern workplace with Microsoft 365, it’s more involved than just downloading the software and starting. There are many points to consider, to create the Modern Workplace you need.
Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work? This CTO Webinar covers the top strategies for ensuring you and your team can handle those tough moments. Webinar Bonus: Learn what's the WORST thing to do, when dealing with difficult people!
Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.
Do you need shared file storage in the cloud & an excellent backup solution for your Business? In this Webinar, we explain why OneDrive should be your cloud storage solution of choice, and the top tips for getting the most out of it! Webinar Bonus: Learn how to sync your files with OneDrive automatically!
Preparation before learning and starting to use SharePoint Online is essential. You need to determine why you need SharePoint and what tasks you and your team will be using SharePoint for. Learn how SharePoint Online provides online document sharing and collaboration, as part of Microsoft 365.
Are you feeling Anxious & Stressed about the future of your Business since COVID hit? Since COVID struck there has been a worldwide increase in stress within Businesses, with many Business owners having difficulty handling emotions or more pressure at balancing work and home? It’s time to focus on your Wellbeing Now. Wellbeing is...