Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.  

Management is Doing Things Right  –  Leadership is Doing the Right Things   Organisations today are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies, and technological advancement. This Means Change. In our Change Management webinar, your CTO Expert guides you through the best strategies...

With organisational change comes uncertainty. So as a leader, it's important to know where to focus your efforts and resources There can be a lot of guesswork, lost time, lost productivity and frustration for everyone involved. It’s crucial to involve your team members at every stage, and to ensure your management team are in sync, and committed to a successful outcome. Doing this will set the stage for engaging and leading the change in your organisation from the top down.

Outlook is one of the most important tools you’re using. So why not learn how to use it better!   Are you using Outlook to its full potential? Microsoft Outlook is one of the best email clients available.  With a simple and easy to manage interface making it perfect for the less tech-inclined, and immense...

5 Reasons to Train your Team in Microsoft Outlook In this Corporate Training Options article, you’ll read about some of the fantastic tools and functions in Microsoft Outlook. From the in-built security scanner to content scheduling, colour categories, Teams integration and everything in between. Brought to you by Rosy King @ Corporate Training Options    ...

Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer   Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

Leading Virtual Teams is the New Challenge that you Can’t afford to fail at. The past few months have made it clear that the future is Virtual. However, it would be silly to pretend that connecting with your workforce online is always simple and straightforward.  In fact, it can be hard. This week, our Leadership Webinar...

Here's 4 tips for putting together a virtual team. With a secure, high performing virtual team, you'll be able to improve business systems, utilise new technology and reduce operating costs.

To Win in the Marketplace You must First Win in the Workplace It’s no secret that todays workplace is ruled by technology that seems to evolve far to fast to keep up with!  Being efficient means being advanced at using every tool available to you, but there are so many tools that it sometimes feels...