To get the most from Microsoft Word, you need to understand that any of Word’s most powerful formatting and processing tools remain hidden.  Until you discover where they are and learn how to use them, you may be frustrated with not getting the most out of your software? Microsoft Word is an essential tool for...

In order to grow your business with customer service, you need to understand that it is one of the keys to long-term business success, regardless of your industry or market. It is important to develop and maintain strong customer relationships and to be able manage them appropriately in the future. It can be as simple...

The Xero accounting platform for small businesses continues to evolve and create new features and upgrades for its software on a regular basis. Xero is enabling businesses to better monitor and manage their performance. However, many companies are still not using the software to the best of its ability and therefore not enjoying many of...

For almost any business it can be extremely beneficial to know your way around a design program in order to create collateral and promotional materials at a moments notice. The design and branding you put out for your business is how you communicate your story and offerings to your customers. One of the most professional...

Are you considering upgrading to Microsoft Office 2016 for Mac, and wondering if you should? If you would you like to collaborate with others in your team, Office 2016 for Mac now is available with an Office 365 subscription. This means you can not only work offline, you can also work online, with others, in...

The customer is always right…right? This is generally the best approach to take if you have a difficult or unhappy customer because you have far more to lose by taking the low road and stooping to their level of hostility. Conflict is a part of doing business, but how you react while under fire can...

Today I would like to discuss the reasons why training is good for your business. Yes – training is something we all consider when we need to learn a new skill. In fact, I am attending a course this week myself. And with the rate of change in technology constantly increasing, there is always something...

Microsoft Excel can do anything from managing your office accounts to managing the data required for running a whole county, you just need to know how to use it. Improving your Excel skills is a great way to save time on projects, especially because it’s a tool used by most of us on a regular...

I had an interesting experience the other day… I sent a text message to a new contact of mine, and the next thing I knew my phone was ringing! I don’t know about you but in this day and age of modern technology and text/online messaging along with emailing, I feel that actually having a...

Today we had a call from one of our trainers just 15 minutes after they arrived at a client site for an MYOB training course. They told us that they had just started to get set up for the course when they realised that the client had never reconciled their accounting software… ever. Our trainer...