CTO is committed to protecting your privacy and is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“Privacy Act”) as well as other applicable laws protecting privacy.
CTO recognises the importance of safeguarding your personal information. We collect personal information about you in the course of providing our services to you.
We may gather two types of information about you:
a. Personal information (such as your name, phone number, email address, employer organisation, job title and profession), provided by you for the services we offer; and
b. Information generated by our system which tracks traffic to our Website.
3. Use of Personal Information
We use the personal information we collect:
- to contact you in response to a query you have made;
- to assist in providing the services you request; and
- for future marketing, promotional and publicity purposes by us, if you have given us your consent to do so.
We may use your personal information for any other purpose related to the above if the related purpose would be within your reasonable expectations or for any other purpose to which you give your express or implied consent and as otherwise provided in the Privacy Act..
At any time you have the option to opt out from receiving any future marketing material by contacting CTO using the contact details below.
4. Voluntary Submission of Information
You may use the Website without disclosing personally identifiable information, and we will not obtain such information about you unless you choose to submit it to us. Any information you submit will be used internally only. Submission of information authorizes such internal use by us. In particular, please note that submission of an email address authorises us to contact you via email.
5. Individual Profile
This is your personal account for your own personal CTO business. Please do not share your login information. Once you log onto the Website you can keep your personal and contact information up to date if you move, change your email address or careers. You agree to accept responsibility for all the activities that occur under your account or password.
6. Holding, correction and updating of personal information
Any personal information that you provide to us will be collected and held by us at CTO Head Office. Personal information in electronic form is stored on servers located in Sydney. Under the Privacy Act you have the right of access to, and correction of, personal information we hold. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.
7. Disclosure of Information
We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or where the purpose of the disclosure is related to the primary purpose for which we collected the information and you would except the information to be disclosed for that purpose, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information. If we disclose your information, we make reasonable efforts to ensure the receiving party protects your information in the same way we do.
8. Protection and Security of Personal Information
We take responsible steps to protect all personal information we collect or hold from misuse and loss, and from unauthorised access, modification and disclosure.
9. Credit card information
If you wish to purchase products from the Website, you may be required to submit your credit card information to the Website. This information will be sent directly to our third party payment service run by Commonwealth Bank (“CBA”). CBA provides a PCI DSS (Payment Card Industry Data Security Standards) compliant payment gateway service to us that is used to securely process customer payments. At no time will your credit card information be seen, collected or otherwise obtained by CTO.
10. Other Sites
Our Website may contain links to third party websites, for your convenience and information. When you access a third party website, please understand that we are not responsible for the privacy practices of that website. We suggest that you review the privacy policies of each site you visit.
11. Cookies and IP address tracking
The Website may also detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer the Website. No personal information is obtained, rather the patterns of usage of visitors to the Website may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user site traffic patterns.
13. Failure to provide information
Failure to provide the necessary personal information when requested may result in certain services not being available to you.
14. Coverage and Complaints
Postal Address: PO Box 6016, Gold Coast Mail Centre, Bundall, Qld 9726
Physical Address: Suite 34, 42 Bundall Road, Bundall, Qld 4217