Tag: CTO Customer Service Training
CTO Customer Service Webinar – Call Centre Success
October 22, 2020
| in Customer Service Training, Webinars
Is your Call Centre Team providing the best customer service, 100% of the time? When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible. Join us for our...
5 Keys to Customer Service Excellence
February 12, 2019
| in Corporate Training Courses, Customer Service Training
Did you know that the cost of finding a new customer, is much higher than that of keeping your existing customers - around 5 times higher in fact. However, by looking after the customers you have, and making them lifelong fans, they will continue to buy from you, very possibly increase their business with you, and will recommend you to others.
