Tag: CTO Customer Service Webinar
CTO Customer Service Webinar – Call Centre Success
Is your Call Centre Team providing the best customer service, 100% of the time? When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible. Join us for our...
CTO Customer Service Webinar – Telephone Courtesy
Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...
CTO Customer Service Webinar – Handling Difficult People
Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work? This CTO Webinar covers the top strategies for ensuring you and your team can handle those tough moments. Webinar Bonus: Learn what's the WORST thing to do, when dealing with difficult people!
