Tag: Telephone etiquette
Telephobia in the Workplace – It’s a real thing
When “Just pick up the phone” is no longer simple: Understanding Gen Z’s phone anxiety at work When sitting in a recent roundtable discussion with a group of managers and business owners, one of the conversations was about hiring the right person for the job. One of the frustrations (funnily enough pretty much unanimous among...
Telephone Etiquette Essentials for Customer Service Roles
Great telephone etiquette in Customer Service roles is essential. If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas. After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.
Why Selling over the Phone is Crucial for your Business
Succeeding at sales isn’t about being pushy, or manipulating your customers. It’s about following a process, and problem solving. It's learning about your customer’s pain points and then providing them with a solution, which is your product or service.
