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Home > News > Telephone etiquette

Tag: Telephone etiquette

Image of how to learn Telephone Etiquette Training with CTO

Telephone Etiquette Essentials for Customer Service Roles

September 2, 2020 | Posted by Rosy King | in Corporate Training Courses, Customer Service Training

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

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Selling over the Phone

Why Selling over the Phone is Crucial for your Business

July 31, 2019 | Posted by Rosy King | in Corporate Training Courses, Marketing & Sales

Succeeding at sales isn’t about being pushy, or manipulating your customers.  It’s about following a process, and problem solving.  It's learning about your customer’s pain points and then providing them with a solution, which is your product or service.

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