How to Achieve Excellence in Supervision

By: Corporate Training Options, Australia

Achieve Excellence in Supervision by jumping the hurdles that stand in your way

Achieve Excellence in Supervision

If you want to achieve excellence in supervision for your organisation, there are some hurdles you’ll need to jump to get there.

Why? Well, first some of the people promoted to supervisory roles will be people you already have on staff.  They may be highly skilled at what they do, but perhaps need further training in supervisory skills.

Or, you may decide to hire your next supervisor from outside your business, so there are many things to take into consideration with this process too.

Thirdly, you need to ensure your new supervisors can achieve excellence in supervision, as it is vital to your team’s productivity, morale and sense of purpose. It is also important for the culture of your organisation that highly trained staff are in the roles of supervisors.  Many corporations underestimate how important this is. 

Excellence in supervision is crucial in nurturing the development of new skills and knowledge for your people and your corporation’s vision and mission.

Hurdles to achieve Excellence in Supervision - CTO Training

If you’re looking for real-world practical skills and training to take your new supervisors to the next level, take a look at the Corporate Training Options Excellence in Supervision Training course to meet your needs!

The hurdles you may need to jump to achieve Excellence in Supervision

This month we decided to ask some of our corporate clients what their biggest hurdles were when it came to:

  • Promoting coworkers to supervisory roles 
  • Achieving excellence in supervision

Here’s what they came back with.

Hurdle #1 – Lack of experience communicating effectively with employees, peers and managers

When it comes to communicating effectively with employees, peers, and managers, many new supervisors struggle. 

Promoted from Co-Worker to Supervisor?  You need Excellence in Supervision training from CTO

This is common because many people promoted in-house to a supervisory role have no communication or supervisory training before taking up their new position. 

The reason for this is many managers assume that the new supervisor already possesses the communication and supervisory skills needed, because they have worked in the business for some time. In many cases, this is inaccurate. 

Many organisations now realise that just because the person they have promoted to a supervisor role may have worked in their company for years, supervising and leading a team is different, and requires additional training, mindset and skills.

Hurdle #2 – Defining the Role of your New Supervisor

The next hurdle for many organisations is defining what the supervisor’s role is and what it involves.   

In many cases, people promoted to a supervisory role are in-house staff. They will be replacing someone who was in that role before them, or the company may have created a new supervisory role due to growth or expansion.

It is therefore important to be able to define the role of the supervisor position, so a smooth transition takes place that benefits the new supervisor, his or her team and your organisation as a whole.

Hurdle #3 – Determining Existing Skills & Future Supervisors Training

The third hurdle you have to consider to achieve excellence in supervision is defining the existing skills of your new supervisor and what supervision training is required.

CTO Training - to Achieve Excellence in Supervision

Admittedly, many of the skills the new supervisor has will have played a part in their promotion to a supervisor’s position. This could be a combination of their problem-solving skills, attitude, expertise and any number of things.

However, as mentioned earlier, many people promoted to supervisor roles from within an organisation may know the work, but may need to improve their skills to lead and manage a team effectively, or to meet the requirements of their senior management.

Hurdle #4 – Promoting the wrong Candidate and hoping things will work out

Occasionally, employers promote people to supervisory roles for the wrong reasons. Some organisations admit they assume that the person they’ve selected to a new supervisory role will rise to the challenge. 

Usually, they do. However, in some cases they don’t, which can be stressful and detrimental for everyone involved.  Of course, no one knows if the person who has been promoted to supervisor will make the transition easily or not.

The real point here is that not everyone is suited to being a supervisor. If the person you have promoted to supervisor is not working out, you should discuss it with them and ask if they would like training, or if they are really not coping, would they prefer that you reselect another candidate. This may sound strange, but in fact, could be a relief for an employee who has been promoted to a supervisory role, and is not coping with the move.

Egos can get in the Way

Another problem is that egos get in the way.  It could be the new supervisor’s ego, your own or whoever promoted the person to the supervisor’s position. 

Many managers are reluctant to admit they may have a mistake in hiring or promoting the wrong person to a supervisory role. However, having the incorrect supervisor in a role that does not suit him or her, and that does not deliver your organisation the results you expected, is chaos both for your business and your people.

Hurdle #5 – Being Promoted from Coworker to Supervisor

Another hurdle organisations struggle with when promoting in-house staff to supervisory roles, is how the new supervisor will handle going from being a coworker to a supervisor.  And the reasons are varied. 

CTO Training for Supervising Teams

In many cases, the coworker promoted to a supervisory role has discussed issues with his or her coworkers about the previous supervisor. Now the shoe is on the other foot.

In other cases, solid friendships are forged in most workplaces, which benefits everyone.  However, envy and jealousy can occur when one of the team is then promoted to supervise the others.  Coworkers who did not get the supervisor promotion may feel they should have. Other employee’s feel that because they have been there longer or have more experience, that they should have been promoted to supervisor. 

The challenge for any organisation is that the person promoted needs training on how to evolve from being ‘one of the team’ to being the leader and supervisor of that team.

Over to You – What are thoughts, experiences or hurdles you’ve had to jump before promoting staff members or hiring new staff for supervisory roles?

No great manager or leader ever fell from heaven; it’s learned, not inherited.

Tom Northup

In Summary

We hope you’ve found this article about how to achieve excellence in supervision beneficial and practical. 

Of course, this is just a snapshot of how preparing and training for supervision can benefit your supervisors, your team and your organisation as a whole. It’s also why more and more Australian organisations are investing in Supervisor Training for their staff with Corporate Training Options.

Excellence in supervision is much more than just promoting a staff member or hiring out-of-house and throwing them in to see how they go. 

Australian organisations realise that excellence in supervision is as much about understanding each person’s personalities, strengths and weaknesses, while also taking into account their long-term vision and mission.

If you’d like to learn the new roles and responsibilities that accompany a promotion to a supervisory role and much more, to create excellence in supervision in your business, our Excellence In Supervision Corporate Training is perfect.

Upon completion of our Excellence in Supervision training, you will be able to: 

  • Describe the new roles and responsibilities that accompany a promotion to supervisor 
  • Explain the principles and processes of performance management 
  • Provide guidelines for communicating effectively with employees, peers, and managers 
  • Explore how practical coaching skills can lead to increased employee satisfaction and productivity 
  • Provide supervisors with strategies for dealing with organisational change 

To discover more about the Excellence In Supervision course at Corporate Training Options, please view your course outline here.

Alternatively, please contact us at Corporate Training Options by emailing us at for the latest Excellence in Supervision training courses and group training packages.


The Benefits of our Excellence In Supervision Corporate Training include:

  • We focus your training on the outcomes you require for your team
  • Your training can be provided on dates which suit you
  • Training can be provided for many trainees for the same rate
  • You can choose topics from different courses, and your trainer will tailor your sessions around these requirements
  • Your trainers are available to present your training within two weeks of your booking date.

 Why Choose Corporate Training Options, Australia:

  • Your Trainers are certified experts who are real-world practitioners
  • The courses are interactive, well organised and fun – making it easier for you to learn
  • Small classes mean each trainee will receive individual attention and can be confident about the skills gained
  • Our complimentary trainer consultation before your training ensures your objectives will be met
  • CTO is a Business Excellence Award winning company

About Corporate Training Options

Corporate Training Options is Australia’s leading professional development training company.  Incorporated in 1992, we have facilitated & run over 100,000 training courses across Australia and in numerous international locations.

CTO training provides a cost-effective way of ensuring you and your staff are presenting your best image to the world.  CTO Professional Development and Computer Training courses are customised to meet your requirements, and your training is provided on-site, on dates which suit you.

The courses will assist you to develop strong skills in: 

  • Customer Service 
  • Leadership & Management
  • Strategic Business Planning
  • Project Management
  • Marketing & Sales
  • Business Administration
  • Finance & Accounting
  • People & Culture 
  • Computer Training
  • Personal Development

Each CTO trainer has specific areas of expertise. This enables them to provide invaluableassistance to organisations like yours, seeking to maximise your investment in your teams and your technology.

So if you’re ready to upgrade your skills, or you wish to tackle some new challenges, contact Corporate Training Options today. We’ll meet your specific needs with a tailored training course to suit your requirements.

We look forward to working with you, to build your confidence, improve your efficiency and maximise your potential.

Rosy King

Corporate Training Options

Professional Training  –  Exceptional Results