Frequently Asked Questions
We can provide training for 1-3 trainees for the same rate.
We can provide training for 4-8 trainees for the same rate.
Extra trainees over 9 or more, are charged a fee per person
We can provide 1-to-1 customised, onsite training, starting from as little as $695 for a half day course, depeding on the training you require.
However, we can provide training for up to 3 trainees for the same rate, so if there is anyone else in your office who will also benefit from the training, there is no extra charge for them to attend the training.
Yes, your training is completely tailored to your requirements.
No – you can change topics around, or add topics in from other course levels.
Yes, we can assist you to build and complete your own files as part of the training process.
We offer our training as an onsite service only, with all courses customised to suit your particular requirements.
Can I choose some topics from the Introduction Course and some topics from the Intermediate & Advanced Courses?
Yes, you can customise your training with topics from different course levels, to suit your requirements.
Training manuals, or training reference books, are available for most courses. These can be ordered at the time you book your training.
You can choose to have one training manual per person, or you can just order a couple of copies for the office.
Your training can be totally customised to suit your needs and timeframes.
You can have a 1-day course, a 1.5 day course, a 2-day course, or 1 day per week running over 3-4 weeks, etc
You choose what best suits you and your business.
Yes, you can change your training date up to 2 days prior to your training. You will incur a reschedule fee of $75.
There is a reschedule fee of $75 if you change your course date after your training is already booked.
Your training can be fully refunded up to 10 working days prior to your scheduled course date.
There is a 50% cancellation fee if you cancel your training within 10 working days of your scheduled course date.
There is a 100% cancellation fee if you cancel your training within 2 working days of your scheduled course date.
Training begins at 9:30am, however, we do request you are at your training venue and ready to go at least 15 minutes prior to your course start time.
Training is completed at 4:30pm, unless you request a shorter lunch break in order to finish your training a little earlier.
Training breaks are 15 minutes in the morning and afternoon, and one (1) hour for lunch.
Our standard training day runs over 6 hours, however, we also offer a half day training session, for 3 hours.
A half day course runs from 9:30am to 12:30pm.
Payment is required in full when you book your training
Payment can be made by credit card, Paypal or direct deposit.
You will be issued with a paid Tax Invoice once your training has been booked, and your payment has been received.
Yes, you can request a tax invoice prior to making your payment.
However, until payment is received, your training booking is not confirmed, and you may lose the training date/s you have requested.