Frequently Asked Questions

All CTO training is delivered onsite at your workplace, or online via Microsoft Teams or Zoom.

If you choose onsite training, your trainer comes to you to facilitate your training in the comfort of your own workplace environment.

If you choose online training, your trainer will arrange with you the best online tool to use for this training.  If the course is one of the Microsoft courses, this is more usual to be delivered using Microsoft Teams.  But this is a decision you and the trainer can make together.

We also have over 300 online self-paced training courses available, if you would prefer a self-paced online training option.

Please visit our online course page here to see our most popular online training courses.

CTO Training courses are provided in all Australian capital cities, many large regional centres, and in a number of international locations:

Australian capital cities include, but not limited to:

• Brisbane
• Gold Coast
• Sydney
• Canberra
• Melbourne
• Hobart
• Adelaide
• Perth
• Darwin

International Locations:

• New Zealand
• Singapore
• Malaysia
• Thailand
• United Kingdom
• Canada
• USA

CTO Training can be presented anywhere in Australia.

If we don’t have a local trainer, we will organise to fly your trainer to you –  you will simply need to meet travel and accommodation costs.

We normally recommend your trainer arrives in your town the day prior to your training.

Your trainer may fly to you from anywhere within Australia, as we will always match you with the most highly qualified facilitator to present your course.

The preferred number of trainees depends on the course, the expected outcomes of the course, and the delivery method.  For the trainees to get the most benefit from the course, we would typically recommend limiting the number of trainees to 8-12.  This is only a guide.

We can provide training for 1-3 trainees for the same rate.
We can provide training for 4-8 trainees for the same rate.
Extra trainees over 9 or more, are charged a fee per person

We can provide 1-to-1 customised training – either onsite or online, starting from as little as $880 for a half day course, depending on the training you require.

However, we can provide training for up to 3 trainees for the same rate.  So if there is anyone else in your office who will also benefit from the training, there is no extra charge for them to attend the training.

Yes, your training can be completely tailored to your requirements.

You can leave some topics out of one course, and add new topics from other courses.

The easiest way to do this is to download the course outline from each of the courses you’re interested in, and highlight the topics you would like to cover from each course.

Then simply email the highlighted course outlines back to us, and we’ll have your trainer customise your training to cover the topics you want.

It’s easy 🙂

You don’t have to follow the standard course curriculum.

Remember, your training is customised to suit your needs.  So you can:

• change topics around
• skip topics if you already have those skills
• add topics in from other course levels or from a companion product

For example, you could include some introduction level topics and then some intermediate level topics.

Yes, we can assist you to build and complete your own documents and files as part of the training process.

We offer our training as an onsite (your site) service only, with all courses customised to suit your particular requirements.

However, we could always work together to locate a suitable offsite training room, if that is preferred.

Yes, you can customise your training with topics from different course levels, to suit your requirements.

Training manuals, or training reference books, are available for most courses. These can be ordered at the time you book your training.

For most courses, you can choose to have one training manual per person, or you can just order a couple of copies for the office, as reference materials following the completion of your training course.  For some courses, the students may need a training manual for classroom exercises – we will let you know when you are booking if this is required.

Most training manuals are available in a printed format.

Some training manuals are now available in a digital format.

Click here to see the comprehensive list of training manuals available from CTO.

Your onsite or online training is presented by your trainer, and can be totally customised to suit your needs and timeframes.

You can have:

• a 1 hour course
• a 1-day course
• a 1.5 day course
• a 2-day course
• or 1 day per week, running over 3-4 weeks

You choose what best suits you and your business.

Your online self-paced training courses begin around the middle of each month, and two topics are released each week, over a duration of six weeks.

Yes, you can change your training date up to 3 working days prior to your course. You will incur a reschedule fee of $75.

However, course rescheduling within three (3) working days of your course start date will incur a 100% reschedule fee.

Failure to attend your training, or training cancellation within 3 working days of your course start date, will incur a 100% cancellation fee.

There is a reschedule fee of $75 if you change your course date after your training is already booked.

However, course rescheduling within three (3) working days of your course start date will incur a 100% reschedule fee.

Failure to attend your training, or training cancellation within 3 working days of your course start date, will incur a 100% cancellation fee.

Your training can be fully refunded up to 10 working days prior to your scheduled course date.

There is a 50% cancellation fee if you cancel your training within 10 working days of your scheduled course date.

There is a 100% cancellation fee if you cancel your training within 2 working days of your scheduled course date.

You can book your course a minimum of 10 working days out, on a date which suits you.

This is done via the Course Registration page on the CTO website.

Why do you have to book 10 working days in advance?   Because of the time it takes to:

• Find you an available trainer (they get very booked up)
• Issue your invoice
• Receive your payment
• Send your training confirmation details
• Have your trainer call you to discuss your required training outcomes
• Give your trainer time to then prepare your training to fit your requirements
• Order your training manuals
• Deliver your training manuals, which are printed on demand and shipped to your location/s

For a full day course, typically your training begins at 9:30am and finishes at 4:30pm, with appropriate morning, lunch and afternoon breaks.  However, this timing can be flexible, depending on the trainer.

We request you are at your training venue, and ready to go into your training session, at least 15 minutes prior to your course start time.

For a full day course, typically the training is completed at 4:30pm, unless previously arranged with your trainer.  You may also request a shorter lunch break in order to finish your training a little earlier.

Of course!  Training breaks are typically taken for 15 minutes in the morning and afternoon, and for one (1) hour at lunchtime.

Our standard training day runs over 6 hours, from 9:30am – 4:30pm, with breaks.

However, we also offer a half day training session, for 3 hours.
A half day course typically runs from 9:30am to 12:30pm.

However, if you would prefer something different, talk to us!

Our standard training sessions run from 9:30am to 4:30pm.

However, if you would prefer different start and finish times, mention this to us when you are booking your course.  You can also negotiate this directly with your trainer, when they call you to discuss your course.

Your trainer will be happy to meet your request where possible.

You don’t have to pay when you book your training.

First we will allocate you an expert CTO trainer, for the training date or dates you have requested.

You will then be issued with an invoice.  Once you receive your invoice, your payment is due.

Your training is confirmed once your payment has been received.

Payment is usually made by direct deposit into the bank account on the invoice that is issued.

If you prefer to pay by credit card, let us know and we will organise this for you.

Once your payment has been received by CTO, you will receive a Training Confirmation email from us.

This email will confirm that:

• your payment has been received
• your training date is booked
• your trainer has been allocated to your booking
• and your training manuals have been ordered, if you requested manuals for your training session

Your invoice will be emailed to you as soon as we have allocated a trainer for you, for one of your preferred training dates.

Please note that until your payment is received, your training booking is not confirmed, and you may lose the training date/s you have requested.

So please remember to pay your invoice as soon as possible after you receive it, to lock in your trainer for your preferred training date.

Yes, you can book your training online on the CTO website.

Please visit our Course Registration page to book your training for the date/s which best suit you.

You don’t have to pay when booking.

Once your trainer has confirmed their availability to conduct your training on the date/s you have requested, you will then be issued with an invoice.

Your training is confirmed once your invoice has been paid.