Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

Everyone starts at the bottom. And making your way up the corporate ladder and moving into a supervisor role can be daunting. Learn how to transition to a supervisor role, prepare for your new responsibilities & understand the best strategies for getting started.

Is your Call Centre Team providing the best customer service, 100% of the time? When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible. Join us for our...

Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.  

Management is Doing Things Right  –  Leadership is Doing the Right Things   Organisations today are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies, and technological advancement. This Means Change. In our Change Management webinar, your CTO Expert guides you through the best strategies...

With organisational change comes uncertainty. So as a leader, it's important to know where to focus your efforts and resources There can be a lot of guesswork, lost time, lost productivity and frustration for everyone involved. It’s crucial to involve your team members at every stage, and to ensure your management team are in sync, and committed to a successful outcome. Doing this will set the stage for engaging and leading the change in your organisation from the top down.

Outlook is one of the most important tools you’re using. So why not learn how to use it better!   Are you using Outlook to its full potential? Microsoft Outlook is one of the best email clients available.  With a simple and easy to manage interface making it perfect for the less tech-inclined, and immense...

5 Reasons to Train your Team in Microsoft Outlook In this Corporate Training Options article, you’ll read about some of the fantastic tools and functions in Microsoft Outlook. From the in-built security scanner to content scheduling, colour categories, Teams integration and everything in between. Brought to you by Rosy King @ Corporate Training Options    ...

Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer   Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.