Category: Customer Service Training
Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...
Great telephone etiquette in Customer Service roles is essential. If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas. After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.
Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work? This CTO Webinar covers the top strategies for ensuring you and your team can handle those tough moments. Webinar Bonus: Learn what's the WORST thing to do, when dealing with difficult people!
Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.
7 Powerhouse Customer Service Tips Brought to you by: Rosy King @ Corporate Training Options “The goal of a company is to have customer service that is not just the best, but legendary.” Sam Walton Customer service is the face of your business, and...
Have you ever considered that you can turn customer complaints into business opportunities? When customer complaints are handled well, and you provide your customers with a seamless resolution and a positive experience, this can be the key to success. These customers are more likely to come back to your business!
Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.
Understanding Telephone Courtesy and Customer Service Skills are essential for customer service staff. If you are properly trained and can demonstrate professional customer service skills, this can greatly improve customer satisfaction and loyalty to your organisation.
By: Corporate Training Options, Australia Learning the strategies to handle difficult people and situations, and resolve them to everyone’s satisfaction, is an important life skill. “When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion; creatures bristling with prejudice, and motivated by pride and vanity.”Dale Carnegie At...