Category: Customer Service Training

Telephone courtesy and customer service skills are essential for building trust and a strong business reputation. This workplace guide covers professional call handling, managing difficult conversations, and virtual meeting etiquette, along with practical ways to improve team communication and confidence. Telephone professional courtesy is one of the most powerful and most overlooked contributors to business...

Telephobia, or phone anxiety, is increasingly common among Gen Z employees. While this has become a concern among managers and business owners alike, this blog explains why younger professionals may avoid phone calls and virtual meetings. It is certainly impacting workplace productivity, but there’s a lot HR leaders and managers can do to address it...

Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

Is your Call Centre Team providing the best customer service, 100% of the time? When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible. Join us for our...

Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.  

Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer   Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work? This CTO Webinar covers the top strategies for ensuring you and your team can handle those tough moments. Webinar Bonus: Learn what's the WORST thing to do, when dealing with difficult people!

7 Powerhouse  Customer Service Tips Brought to you by: Rosy King @  Corporate Training Options           “The goal of a company is to have customer service that is not just the best, but legendary.” Sam Walton             Customer service is the face of your business, and...

CTO Training Tip - Quality Customer Service. If your organisation doesn’t have a stated customer service objective, perhaps it’s time to create one.