Author: Tara Raj
Telephone Courtesy and Professional Customer Service Skills: A Workplace Guide
Telephone courtesy and customer service skills are essential for building trust and a strong business reputation. This workplace guide covers professional call handling, managing difficult conversations, and virtual meeting etiquette, along with practical ways to improve team communication and confidence. Telephone professional courtesy is one of the most powerful and most overlooked contributors to business...
Telephobia in the Workplace – It’s a real thing
Telephobia, or phone anxiety, is increasingly common among Gen Z employees. While this has become a concern among managers and business owners alike, this blog explains why younger professionals may avoid phone calls and virtual meetings. It is certainly impacting workplace productivity, but there’s a lot HR leaders and managers can do to address it...
Conflict in the Workplace – Cost and Causes
Workplace conflict is one of those things nobody likes to talk about but almost every organisation deals with it at some stage or another. Whether it’s tension between team members, a breakdown in communication between departments or a manager struggling to handle a difficult situation, unresolved conflict doesn’t just make work unpleasant. It drains productivity,...
Change is Inevitable – Are your Leaders ready?
Why the human side of change matters more than ever in the age of AI Change is one of the few things in life that is truly inevitable. Whether it’s a shift in leadership, a business merger, a team restructure, a new direction in strategy, or as of right now – the rapid rise of...
Power BI: What’s All the Fuss About?
Being a non techie myself, tools like Power BI, Power Automate, Power Apps etc, blew my mind when one of our trainers (Gordana Marinkovic), who is an absolute expert told me about their potential. So, if there are any curious minds out there – Let’s explore this together. The Scene we all know too well...
Refine or Reinvent: What your Leadership Team really needs in 2026
If you are mapping out your leadership development plan for 2026, you are most likely facing a familiar challenge like everyone else – constrained budgets, stretched resources, and the most critical question—will a training course actually deliver results? In the current economic climate where productivity matters more than ever, you cannot afford to get this wrong. Which brings us to another fundamental question – Does your...
