Category: News & Tips

In a world where many transactions take place online, how does customer service fit in?It needs to be provided online, because when it’s required, customers demand fast answers to their questions and fast access to support.Here's 10 Ways you can use Technology to improve your online Customer Service delivery.

Did you know that the cost of finding a new customer, is much higher than that of keeping your existing customers - around 5 times higher in fact.However, by looking after the customers you have, and making them lifelong fans, they will continue to buy from you, very possibly increase their business with you, and will recommend you to others.

Stop tearing your hair out and learn Microsoft Project  If you are a project manager, you need to learn Microsoft Project.  You will already have excellent leadership and communication skills, however, without the right software tools, managing your projects may be more frustrating, time consuming and cumbersome than it needs to be.   Microsoft Project...

Many of the benefits of Office 365 are provided by productivity tools that may not be fully utilised by users of the software.  Most of us simply do what we’ve always done, and don’t spend time investigating what’s available in new versions of our software. So here’s a brief overview of what can be achieved...

Today I would like to discuss the reasons why training is good for your business. Yes – training is something we all consider when we need to learn a new skill. In fact, I am attending a course this week myself. And with the rate of change in technology constantly increasing, there is always something...

Social networks can bring a whole new dimension to your business. Used effectively, social media can provide benefits to your business that you just can’t get any other way. Using social media means you can: 1 Differentiate your brand How does one small business stand out from all the others? Use social networks to emphasis...