Category: Corporate Training Courses

Understanding Telephone Courtesy and Customer Service Skills are essential for customer service staff. If you are properly trained and can demonstrate professional customer service skills, this can greatly improve customer satisfaction and loyalty to your organisation.

Business Budgets, which are regularly monitored and updated, are key to business success. Checking and adjusting your budgets allows you to allocate resources when they are needed, so your business continues to grow and remain profitable.

By: Corporate Training Options, Australia Learning the strategies to handle difficult people and situations, and resolve them to everyone’s satisfaction, is an important life skill.   “When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion; creatures bristling with prejudice, and motivated by pride and vanity.” Dale Carnegie...

In many cases, people promoted to a supervisory role are in-house staff. It's critical that a smooth transition takes place, so here's a list of some of the hurdles you need to jump to ensure your new Supervisor knows how to achieve excellence in their new role.

Team Building is crucial for your team members' happiness, performance and success. Strong teams create a stable work environment and culture. Here are five "must have" tips you can use to make positive changes for your teams.

In a world where many transactions take place online, how does customer service fit in?It needs to be provided online, because when it’s required, customers demand fast answers to their questions and fast access to support.Here's 10 Ways you can use Technology to improve your online Customer Service delivery.

Did you know that the cost of finding a new customer, is much higher than that of keeping your existing customers - around 5 times higher in fact.However, by looking after the customers you have, and making them lifelong fans, they will continue to buy from you, very possibly increase their business with you, and will recommend you to others.

Online Training from CTO provides you with a range of courses you can take anytime, anywhere – to improve your life, your relationships and your business, and have fun doing it! By: Corporate Training Options, Australia Learning new skills improves our lives, across all areas. As we gain knowledge, we have the ability to earn more...

Did you know that out of 100 adults approximately 84% have no goals. 13% do have goals, but don’t write them down.  However, this 13% earn twice the amount of the 84% who have no goals.  3% of adults set written goals. They earn, on average, 10 times as much as the other 97% combined....

A CRM System will Power your Customer Engagement & Lifetime Value By: Corporate Training Options, Australia   A CRM System is a Customer Relationship Management tool that every organisation needs. Why? Because a CRM system tracks your customer interactions, manages their accounts, stores their details and allows you to improve customer engagement and the lifetime value...