Category: Corporate Training Courses
With all the bad news, here's some tips to take positive action during isolation. This may be an opportunity for you to learn new skills, which could have an affect on your life for a long time to come. Take care of you and yours. Stay Positive. Keep Smiling 🙂
Great telephone etiquette in Customer Service roles is essential. If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas. After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.
7 Powerhouse Customer Service Tips Brought to you by: Rosy King @ Corporate Training Options “The goal of a company is to have customer service that is not just the best, but legendary.” Sam Walton Customer service is the face of your business, and...
Have you ever considered that you can turn customer complaints into business opportunities? When customer complaints are handled well, and you provide your customers with a seamless resolution and a positive experience, this can be the key to success. These customers are more likely to come back to your business!
Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.
Professionalism in the office is extremely important in today’s competitive world, because your staff’s professionalism can mean the difference between your business struggling or thriving.The attitude of your people and how they interact with others has great impact on your team’s morale, the quality of customer interactions and ultimately your sales. Skills in Professionalism can be learned, and the positive effects on your team, customers and organisation, will be life-long.
Effective communication skills are a hallmark of a good leader and being able to communicate expertly is your golden ticket to succeeding in the workplace. Learn these 5 skills to create a more comfortable, open and friendly workplace today.
Succeeding at sales isn’t about being pushy, or manipulating your customers. It’s about following a process, and problem solving. It's learning about your customer’s pain points and then providing them with a solution, which is your product or service.
Want to Increase Profits in your business today? Then you need to learn how to Manage your Business by the Numbers.You see, if you don't really understand your business numbers, you're missing out on huge opportunities for your business. Because once you know how to read and understand your financial reports, these Business Numbers can show you how to make more money. Pure and simple.