Category: Corporate Training Courses

CTO Leadership Webinar – Handling Difficult People Would you like to remain calm, defuse conflict, and keep your dignity when handling difficult people and situations at work?   We all have difficult people in our lives, and many of us would prefer not to engage with them. It could be a supervisor, a boss, a...

CTO Leadership Webinar – Wellbeing Now   Are you feeling Anxious & Stressed about the future of your Business since COVID hit? Since COVID struck there has been a worldwide increase in stress within Businesses, with many Business owners having difficulty handling emotions or more pressure at balancing work and home? It’s time to focus...

CTO Leadership Webinar – Leadership Versatility Do you want to become an effective Leader? In this Webinar we will explore the value of leaders reflecting on themselves and using Versatility to gain the support and respect of their colleagues and direct reports. This enables a leader to achieve improved performance results from others. You will also learn...

Do you understand how your behavioural style can impact others, and your own performance as a leader? In this weeks Webinar we will cover the value of observing others behaviours and using communication to create positive outcomes for your business. Industry expert Jacky Hanan will help you understand:   how reflection on your own leadership style can enable you...

Human beings are social creatures. We all need connection and to feel we are part of something. However, a global crisis has torn us all apart. Working remotely has sky rocketed the use of digital technology and changed forever the way we interact, communicate and work together. Read here, why you need Effective Communication more than ever, to create a sense of community, belonging and trust, in the Digital Age of 2020.

In the current global crisis, do you remain a strong leader with powerful qualities that inspire your team? Join our 15 minute webinar on Thursday 30 April, to learn how the LeaderSHIFT technique makes it easier to truly define outstanding leadership.

We are all undergoing dramatic change, and we need to maintain stability at quantum speed. In this CTO Leadership Webinar, your presenter shares 5 Chaos Crunchers to help you through this time. She will leave you encouraged and confident to move forward with strength.

Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

With all the bad news, here's some tips to take positive action during isolation. This may be an opportunity for you to learn new skills, which could have an effect on your life for a long time to come. Take care of you and yours. Stay Positive. Keep Smiling 🙂

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.