Category: Corporate Training Courses

Telephone courtesy and customer service skills are essential for building trust and a strong business reputation. This workplace guide covers professional call handling, managing difficult conversations, and virtual meeting etiquette, along with practical ways to improve team communication and confidence. Telephone professional courtesy is one of the most powerful and most overlooked contributors to business...

Corporate Training Options (CTO) is one of the most established corporate training providers across Australia for 30+ years. We deliver customised workplace training in Microsoft 365, Leadership, Customer Service, Planning & Organisation, Sales Training and Personal Development – online and onsite. The blog discusses how learning needs to vary by situation in 2026. The most...

Telephobia, or phone anxiety, is increasingly common among Gen Z employees. While this has become a concern among managers and business owners alike, this blog explains why younger professionals may avoid phone calls and virtual meetings. It is certainly impacting workplace productivity, but there’s a lot HR leaders and managers can do to address it...

Workplace conflict is one of those things nobody likes to talk about but almost every organisation deals with it at some stage or another. Whether it’s tension between team members, a breakdown in communication between departments or a manager struggling to handle a difficult situation, unresolved conflict doesn’t just make work unpleasant. It drains productivity,...

Why the human side of change matters more than ever in the age of AI Change is one of the few things in life that is truly inevitable. Whether it’s a shift in leadership, a business merger, a team restructure, a new direction in strategy, or as of right now – the rapid rise of...

If you are mapping out your leadership development plan for 2026, you are most likely facing a familiar challenge like everyone else – constrained budgets, stretched resources, and the most critical question—will a training course actually deliver results?  In the current economic climate where productivity matters more than ever, you cannot afford to get this wrong. Which brings us to another fundamental question – Does your...

Are you ready to develop the skills essential for effective leadership? Even if you don't yet hold a leadership position, you can begin learning the principles leaders use to achieve success and prepare yourself for the future. In this online course, you will learn how to have more successful work relationships. Understand how to surround yourself with a great team.  Figure out how to make good decisions. And recognise the qualities of great leaders.

Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

Everyone starts at the bottom. And making your way up the corporate ladder and moving into a supervisor role can be daunting. Learn how to transition to a supervisor role, prepare for your new responsibilities & understand the best strategies for getting started.

Is your Call Centre Team providing the best customer service, 100% of the time? When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible. Join us for our...