Category: Corporate Training Courses

CTO Training Tip - Quality Customer Service. If your organisation doesn’t have a stated customer service objective, perhaps it’s time to create one.

Have you ever considered that you can turn customer complaints into business opportunities?  When customer complaints are handled well, and you provide your customers with a seamless resolution and a positive experience, this can be the key to success.   These customers are more likely to come back to your business!

Call Centres still remain at the core of many business interactions - and at times, at the core of customer frustrations and complaints. Offering your customers a seamless, personalised and ‘human’ experience when dealing with your call centre, can delight them and turn them into advocates.

Professionalism in the office is extremely important in today’s competitive world, because your staff’s professionalism can mean the difference between your business struggling or thriving.The attitude of your people and how they interact with others has great impact on your team’s morale, the quality of customer interactions and ultimately your sales. Skills in Professionalism can be learned, and the positive effects on your team, customers and organisation, will be life-long.

Effective communication skills are a hallmark of a good leader and being able to communicate expertly is your golden ticket to succeeding in the workplace. Learn these 5 skills to create a more comfortable, open and friendly workplace today.

Succeeding at sales isn’t about being pushy, or manipulating your customers.  It’s about following a process, and problem solving.  It's learning about your customer’s pain points and then providing them with a solution, which is your product or service.

Want to Increase Profits in your business today? Then you need to learn how to Manage your Business by the Numbers.You see, if you don't really understand your business numbers, you're missing out on huge opportunities for your business. Because once you know how to read and understand your financial reports, these Business Numbers can show you how to make more money. Pure and simple.

Understanding Telephone Courtesy and Customer Service Skills are essential for customer service staff. If you are properly trained and can demonstrate professional customer service skills, this can greatly improve customer satisfaction and loyalty to your organisation.

Business Budgets, which are regularly monitored and updated, are key to business success. Checking and adjusting your budgets allows you to allocate resources when they are needed, so your business continues to grow and remain profitable.

By: Corporate Training Options, Australia Learning the strategies to handle difficult people and situations, and resolve them to everyone’s satisfaction, is an important life skill.   “When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion; creatures bristling with prejudice, and motivated by pride and vanity.” Dale Carnegie...