Category: Corporate Training Courses

In a world where many transactions take place online, how does customer service fit in?It needs to be provided online, because when it’s required, customers demand fast answers to their questions and fast access to support.Here's 10 Ways you can use Technology to improve your online Customer Service delivery.

Did you know that the cost of finding a new customer, is much higher than that of keeping your existing customers - around 5 times higher in fact.However, by looking after the customers you have, and making them lifelong fans, they will continue to buy from you, very possibly increase their business with you, and will recommend you to others.

Online Training from CTO provides you with a range of courses you can take anytime, anywhere – to improve your life, your relationships and your business, and have fun doing it! By: Corporate Training Options, Australia Learning new skills improves our lives, across all areas. As we gain knowledge, we have the ability to earn more...

Did you know that out of 100 adults approximately 84% have no goals. 13% do have goals, but don’t write them down.  However, this 13% earn twice the amount of the 84% who have no goals.  3% of adults set written goals. They earn, on average, 10 times as much as the other 97% combined....

A CRM System will Power your Customer Engagement & Lifetime Value By: Corporate Training Options, Australia   A CRM System is a Customer Relationship Management tool that every organisation needs. Why? Because a CRM system tracks your customer interactions, manages their accounts, stores their details and allows you to improve customer engagement and the lifetime value...

Here are the 5 essential steps to Creating a Win-Win Sales System    By: Corporate Training Options, Australia When you create a win-win sales system in your organisation, you are also creating a formula for success.  A simple, easy to follow sales system allows your sales process to become automatic.  You put it in place,...

Write a Marketing Plan with Systems to Promote Your Business, Drive it Forward and Beat your Competition By: Corporate Training Options, Australia You need to write a Marketing Plan for your business, if you want to prosper and grow. A marketing plan focusses on winning and keeping customers, and lays out your strategies to achieve...

What is a Strategic Plan? By: Corporate Training Options, Australia A Strategic plan is developed by your organisation’s leaders as a process to determine their vision for the future, as well as identify their goals and objectives for the organisation. A Strategic Plan looks much further ahead than a Business Plan, and helps organisations make...

Ramp up your Facebook Ads results with the CTO Facebook Ads Checklist By: Corporate Training Options, Australia   Trust me – you need Facebook ads for your organisation.  Facebook is without a doubt one of the most effective forms of advertising and marketing. Worldwide, there are over 2.2 billion monthly active Facebook users, making it...

Give New & Repeat Customers the ‘Wow” Factor Experience with Awesome Telephone Courtesy and Customer Service. Create positive influence… engage and connect.  Make a lasting first impression for all the right reasons with the power of your telephone courtesy and customer service skills. By: Corporate Training Options, Australia   We all want to make a...