Category: Corporate Training Courses

Management is Doing Things Right, Leadership is Doing the Right Things   Organisations today are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies, and technological advancement. This Means Change Join us for 15 minutes this week as our CTO Expert guides you through the...

Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer   Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...

Great telephone etiquette in Customer Service roles is essential.  If you are in a call centre team, or other role within your organisation where you interact with your customers by phone, you need high level skills in these areas.  After all, you are the first impression a customer has of your organisation and your brand. Therefore, communicating effectively and letting your professionalism shine through is crucial.

Leading Virtual Teams is the New Challenge that you Can’t afford to fail at. The past few months have made it clear that the future is Virtual. However, it would be silly to pretend that connecting with your workforce online is always simple and straightforward.  In fact, it can be hard. This week, our Leadership Webinar...

Here's 4 tips for putting together a virtual team. With a secure, high performing virtual team, you'll be able to improve business systems, utilise new technology and reduce operating costs.

Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work? This CTO Webinar covers the top strategies for ensuring you and your team can handle those tough moments. Webinar Bonus: Learn what's the WORST thing to do, when dealing with difficult people!

Would you like to remain calm, defuse conflict, and keep your dignity when managing difficult people and situations at work? Here are some great tips for handling difficult people, that you can put into action today.

  Are you feeling Anxious & Stressed about the future of your Business since COVID hit? Since COVID struck there has been a worldwide increase in stress within Businesses, with many Business owners having difficulty handling emotions or more pressure at balancing work and home? It’s time to focus on your Wellbeing Now. Wellbeing is...

At times, you're going to experience stress at work. The key to managing your stress is to not ignore it.  You need to identify the cause of your stress, acknowledge it and then learn stress management strategies so you can deal with your stress effectively.

CTO Leadership Webinar – Leadership Versatility Do you want to become an effective Leader? In this Webinar we will explore the value of leaders reflecting on themselves and using Versatility to gain the support and respect of their colleagues and direct reports. This enables a leader to achieve improved performance results from others. You will also learn...