Category: Customer Service Training

By: Corporate Training Options, Australia Learning the strategies to handle difficult people and situations, and resolve them to everyone’s satisfaction, is an important life skill.   “When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion; creatures bristling with prejudice, and motivated by pride and vanity.” Dale Carnegie...

In a world where many transactions take place online, how does customer service fit in? It needs to be provided online, because when it’s required, customers demand fast answers to their questions and fast access to support. Here's 10 Ways you can use Technology to improve your online Customer Service delivery.

Did you know that the cost of finding a new customer, is much higher than that of keeping your existing customers - around 5 times higher in fact. However, by looking after the customers you have, and making them lifelong fans, they will continue to buy from you, very possibly increase their business with you, and will recommend you to others.

Online Training from CTO provides you with a range of courses you can take anytime, anywhere – to improve your life, your relationships and your business, and have fun doing it! By: Corporate Training Options, Australia Learning new skills improves our lives, across all areas. As we gain knowledge, we have the ability to earn more...

Give New & Repeat Customers the ‘Wow” Factor Experience with Awesome Telephone Courtesy and Customer Service. Create positive influence… engage and connect.  Make a lasting first impression for all the right reasons with the power of your telephone courtesy and customer service skills. By: Corporate Training Options, Australia   We all want to make a...

7 Techniques for Handling Difficult People and Situations All of us need skills in handling difficult people, because we’ve all been there.  We’ve all been in a situation where someone – often our customer – is angry, upset, disappointed and feeling frustrated.  And they are directing their frustration at us. In order to manage the...

Do you think you are ready to be a Great Supervisor? What happens when you finally get promoted to a supervisor role but feel like you’re not ready?  Supervision skills might not come naturally to you, and will instead need to be learned.  It’s human nature to expect a promotion or a leadership role after...

In order to grow your business with customer service, you need to understand that it is one of the keys to long-term business success, regardless of your industry or market. It is important to develop and maintain strong customer relationships and to be able manage them appropriately in the future. It can be as simple...

The customer is always right…right? This is generally the best approach to take if you have a difficult or unhappy customer because you have far more to lose by taking the low road and stooping to their level of hostility. Conflict is a part of doing business, but how you react while under fire can...

I had an interesting experience the other day… I sent a text message to a new contact of mine, and the next thing I knew my phone was ringing! I don’t know about you but in this day and age of modern technology and text/online messaging along with emailing, I feel that actually having a...