Category: Corporate Training Courses

The Power of Professionalism, Courtesy & Respect in Business By: Corporate Training Options, Australia   Having strong skills in business etiquette and professionalism is extremely important. In your business dealings and in your workplace, it’s critical you and your team display a professional attitude and demeanour, and respect towards others at all times. You will...

7 Techniques for Handling Difficult People and Situations All of us need skills in handling difficult people, because we’ve all been there.  We’ve all been in a situation where someone – often our customer – is angry, upset, disappointed and feeling frustrated.  And they are directing their frustration at us. In order to manage the...

6 Tips for Effective Communication  Brought to you by Rosy King @ Corporate Training Options Effective Communication is a Vital Life Skill. Effective communication skills are vital to creating positive relationships and to resolving conflicts in the workplace.  Excellent communication skills are also essential to achieving productive and meaningful interactions with your team. However, effective communication...

Are Great Leaders born or made?  Great leaders can be born, but they can also be made. To be a great leader is quite a skill.  Great leaders inspire and influence us to do our best work, to build amazing teams and to achieve business goals.  However, leading others is challenging.  Just ask parents or...

Stop tearing your hair out and learn Microsoft Project  If you are a project manager, you need to learn Microsoft Project.  You will already have excellent leadership and communication skills, however, without the right software tools, managing your projects may be more frustrating, time consuming and cumbersome than it needs to be.   Microsoft Project...

Our time is finite, so all of us must use it well. There are only 24 hours of time allocated to us each day.  And in our fast-paced world, it is easy to become overwhelmed with information, people, tasks and responsibilities.  Sometimes, it can all get the better of us. Without effective knowledge, strategies and...

Do you think you are ready to be a Great Supervisor? What happens when you finally get promoted to a supervisor role but feel like you’re not ready?  Supervision skills might not come naturally to you, and will instead need to be learned.  It’s human nature to expect a promotion or a leadership role after...

In order to grow your business with customer service, you need to understand that it is one of the keys to long-term business success, regardless of your industry or market. It is important to develop and maintain strong customer relationships and to be able manage them appropriately in the future. It can be as simple...

The customer is always right…right? This is generally the best approach to take if you have a difficult or unhappy customer because you have far more to lose by taking the low road and stooping to their level of hostility. Conflict is a part of doing business, but how you react while under fire can...

I had an interesting experience the other day… I sent a text message to a new contact of mine, and the next thing I knew my phone was ringing! I don’t know about you but in this day and age of modern technology and text/online messaging along with emailing, I feel that actually having a...