7 Techniques for Handling Difficult People and Situations All of us need skills in handling difficult people, because we’ve all been there.  We’ve all been in a situation where someone – often our customer – is angry, upset, disappointed and feeling frustrated.  And they are directing their frustration at us. In order to manage the...

Need Xero Training to Automate your Super? If you need Xero Training to automate your Superannuation payments, then this article will assist you.  Xero’s Automated Super allows you to manage your superannuation obligations easily and efficiently. About a week before your superannuation payments are due, a message icon will appear on the top right of...

Why I can’t live without Excel I realised the other day that I can’t live without Excel. That’s because I use Microsoft Excel every day.  So, what do I use Excel for?  For so many things.  Household budgets, tracking holidays, jobs to be completed, marketing plans for the business, task lists, assignments, client lists.  ...

Effective Communication is a Vital Life Skill Effective communication skills are vital to creating positive relationships and to resolving conflicts in the workplace.  Excellent communication skills are also essential to achieving productive and meaningful interactions with your team. However, effective communication is more than just transferring information from one person to another.  It’s about understanding...

We all enjoy beautiful images   It’s part of human nature to want to see the world at its best.  We’d all prefer to see a grey scene more colourful; a blurry image clear; an old man at his most appealing; a kitten even cuter. With the constant improvement of the cameras in our smartphones,...

Are Great Leaders born or made?  Great leaders can be born, but they can also be made. To be a great leader is quite a skill.  Great leaders inspire and influence us to do our best work, to build amazing teams and to achieve business goals.  However, leading others is challenging.  Just ask parents or...

Stop tearing your hair out and learn Microsoft Project  If you are a project manager, you need to learn Microsoft Project.  You will already have excellent leadership and communication skills, however, without the right software tools, managing your projects may be more frustrating, time consuming and cumbersome than it needs to be.   Microsoft Project...

Many of the benefits of Office 365 are provided by productivity tools that may not be fully utilised by users of the software.  Most of us simply do what we’ve always done, and don’t spend time investigating what’s available in new versions of our software. So here’s a brief overview of what can be achieved...

Our time is finite, so all of us must use it well. There are only 24 hours of time allocated to us each day.  And in our fast-paced world, it is easy to become overwhelmed with information, people, tasks and responsibilities.  Sometimes, it can all get the better of us. Without effective knowledge, strategies and...

If you are tempted to Text and Drive, you know you are doing the wrong thing. It can be extremely dangerous, and if you get caught, you will also take a hit financially. Now you can reduce that temptation and drive more safely.  One of the features of iOS11 on your iPhone is called Do...