Customer Service Excellence
Overview:
The Customer Service Excellence course will teach you the importance of developing and maintaining strong customer relationships, and how to manage these relationships in the future. You will learn about:- the value of caring about your customers
- trends in customer service
- how you can make the difference by applying the human touch
- managing face to face contact and the benefits of active listening
- the value of complaints and the service recovery process
- learn who the customer is and about customer relationship management
- how to engage with difficult customers when they are angry or unreasonable
- ways to increase customer loyalty and those moments of truth
- how to increase sales via customer service
- sales orientation and the nature of persuasion
Course Details:
Level:
This course has only one level
Related Course:
Learning Outcomes:
When you complete this course you should have achieved a number of learning outcomes. These outcomes include:
- Acquire tools to provide quality customer service and make lasting impressions on customers
- Explore how customers define the success of your company, as well as a customer’s emotional behaviour, and how that sensitivity influenced his or her decision making
- Discover techniques to increase customer satisfaction through your behaviour
- Examine the techniques for providing service through face-to-face contact, the factors that contribute to the success of that contact, and the benefits of actively listening to your customers
- Identify the stages of customer management and recognise who your internal customers are – you will also explore value chain management and how to make positive long-term decisions that add value to your company
- Identify the guidelines for dealing with unreasonable and irate customers
- Take action to increase the loyalty of the customers you serve
- Increase sales via customer service
How to enrol:
Are you ready to enrol?
You’re ready if you’ve:
- Select 3 Dates to undertake the course
- Know how many trainees are to undertake the course
- Know which payment option is right for you
- Read the Term and Conditions policy.
Then you’re ready to Enrol Now
Your Investment:
| Trainees | Price | |
|---|---|---|
| 1-3 trainees | $1,595 | per day |
| 4-8 trainees | $1,995 | per day |
| Each additional trainee | $195 | per day |
