Professional Telephone Skills
Overview:Professional Telephone Skills focuses on developing telephone etiquette and skills to deal with customers assertively, empathetically, with a sense of care and positive attitude.
This course has only one level
At the completion of this course the student should be able to:
- Understand how to provide effective client service over the phone
- Project a professional image over the phone
- Master a professional, effective and reassuring telephone voice
- Gain client’s trust using proven communication techniques
- Have the ability to question effectively over the phone
- Master proven techniques to manage irate customers professionally
- Learn tips for handling a busy reception
- Phrase more effectively for a positive and clearer communication
- Establish the right words for unambiguous, positive and productive communication
How to enrol:
Are you ready to enrol?
You’re ready if you’ve:
- Select 3 Dates to undertake the course
- Know how many trainees are to undertake the course
- Know which payment option is right for you
- Read the Term and Conditions policy.
Then you’re ready to Enrol Now
|1-3 trainees||$1,495||per day|
|4-8 trainees||$1,795||per day|
|Each additional trainee||$130||per day|